Privacy Policy

1. Introduction

Microcement Pools Pty Ltd (ABN 96 696 597 001, ACN 696 597 001) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information we handle in the course of providing our microcement pool surfacing, resurfacing, and waterproofing services across Western Australia.

2. Collection of Personal Information (APP 3)

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

• Contact details: full name, email address, phone number, postal address
• Property information: property address, pool specifications, site photographs
• Business details: company name, ABN (for commercial clients)
• Communication records: email correspondence, phone call notes, quote requests
• Technical data: IP address, browser type, device information when you visit our website (microcementpoolspty.online)

We collect information directly from you when you:

• Submit a quote request or contact form
• Email or telephone us
• Engage our services
• Provide feedback or testimonials

We may also collect information from third parties, such as referral partners or publicly available sources, where reasonably necessary for our service delivery.

3. Use and Disclosure of Personal Information (APP 6 & APP 8)

We only use or disclose personal information for the primary purpose for which it was collected, or for a directly related secondary purpose you would reasonably expect. We use your information to:

• Provide and manage our microcement pool services
• Prepare and deliver quotes and proposals
• Schedule and carry out site inspections and work
• Communicate about project progress, changes, or issues
• Process payments and manage accounts
• Comply with legal and regulatory obligations
• Improve our services and website functionality

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Suppliers and subcontractors engaged for your project (only as necessary for service delivery)
• Legal or regulatory authorities where required by law
• Professional advisors (accountants, lawyers) as needed

If we need to disclose personal information to an overseas recipient, we will take reasonable steps to ensure the recipient complies with the APPs.

4. Cookies and Website Data (APP 2)

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies we may use include:

• Essential cookies: required for basic website functionality and security
• Analytics cookies: help us understand how visitors interact with our website (page views, navigation paths)
• Preference cookies: remember your settings and choices for future visits

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used solely for analytics and improving our website performance.

5. Data Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical and electronic records
• Access controls limiting data to authorised personnel only
• Secure, encrypted transmission of sensitive data
• Regular review and update of our security practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention (APP 11.2)

We retain personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law. This includes:

• Active project records: retained for the duration of the project plus a minimum of 7 years for warranty and liability purposes
• Quote enquiries: retained for 12 months, then deleted if no ongoing engagement
• Website analytics data: retained for 24 months
• Tax and financial records: retained as required by the Australian Taxation Office

7. Your Rights (APPs 12, 13 & 15)

Under the Privacy Act 1988 and the APPs, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you. We will respond within 30 days.
• Correction: You may request correction of any inaccurate, incomplete, or out-of-date personal information.
• Complaint: If you believe we have breached the APPs, you may lodge a complaint with us. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

To exercise any of these rights, please contact us using the details below.

8. Anonymity (APP 2)

Where practicable, you may interact with us anonymously or under a pseudonym. However, providing certain services (such as quotes, site visits, and contractual work) inherently requires personal information. We will advise you when identification is necessary.

9. Cross-border Disclosure (APP 8)

Our primary operations are within Australia. If we are required to disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient handles your information in accordance with the APPs. We will inform you if your information may be disclosed overseas.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

For all privacy-related enquiries, access requests, or complaints, please contact:

Microcement Pools Pty Ltd
ABN 96 696 597 001 | ACN 696 597 001
Western Australia 6015
📧 [email protected]
🌐 microcementpoolspty.online